We are a small operation. We are good at boots, but please note that we are not a large logistics company or call center. 

We have a limited bandwidth for calls, emails, and communications. We work best with customers who understand this and help us out by working through our order/support process.  

Working to identify the best option for your specific feet, use, and needs is a shared process. We are committed and excited to work with you.

Orders - It is most efficient for us to focus on customers who have placed orders. This gives us an organized queue that we work up according to order date. At this time, we will give you a call to understand any foot issues, then talk through your measurements to identify the best boot, last, and fit for your specific needs and use. If we end up finding that we do not have the type of boots that you need, we will be happy to give you a refund before processing the order and shipping the boots. 

Your Measurements - We thank you in advance for submitting your measurements. This gives us an objective point of reference to begin working through our detailed sizing process. Without measurements, chatting about how other brands fit is subjective and not the most fruitful way to identify the best fit for your feet in our boots. We will ask a wide variety of fit questions and thank you in advance for submitting your measurements to help streamline this process.

Communications/Inquiries - Email Preferred

• If you have a question about custom boots, please email info@limmercustomboots.com. 
• If you have a question about ready to order stock boots, please email info@limmerboots.com. 
• Please share your phone number in case it is something where we need to give you a quick call. 

Phone Calls - We try to keep calls focused for customers who have placed orders or working through the repair process. We keep them as brief as possible so we can best support all customers, but always take time understand your specific needs.

• If you call and we do not pick up immediately, we are on the line with another customer or not able to answer at that specific time. Please send an email, as it is the most organized way to respond to your inquiry in the order received. 
• If you have a question about one operation, please help us out by contacting only one side, as both our custom and stock operations are working in parallel to support those respective customers. 
• NOTE - If you have a question about stock boot sizing, please do not call Peter Limmer & Sons, as this takes time away from producing boots, and there is a process in place to help support your order and inquires on the stock side of our operations. 

Mail/Returns

• Processing returns and refunds can take time but are always handled within 30 days. This is something we try do once a week. The returns are mailed to a Post Office Box that we do not check every single day. If a label shows that your return has arrived, that means it has reached the box but does not mean that we have picked it up, had time to inspect, and send a correspondence of the returned balance. We will send you a notification when we have completed this process, thank you for giving us time to work through our return check in process. 

Working on This Page 

• We are working on this page and will be updating after the release of Carl Murawski and The Iron Snail videos. 
• Thank you in advance for helping us best support your order, and feet!

Best Regards to All,

The Limmer Team